Projects and Client List

Redesign the operations of a national cable telecoms provider

Reduced non-marketable homes from 20% to less than 1%: worth £4.56m p.a.
Reduced cost of home connection by 20%
Delivered 5-600 home clusters in 3 months instead of 6-9 months
Reduced headcount by 36% saving £375k p.a. in permanent staff and £2m+ in contract staff

Set up specialist unit to handle low complexity / low value aviation risks – cut transaction costs cut from >£5000 per risk to <£1200 per risk. Unit now handles 60% of all risks
Established the UK Sales & Marketing function supported by customised sales training and a sales pipeline IT system
Led the Aerospace Business Unit through period of rapid growth and industry turmoil (Sept 11th 2001) to achieve EBIT growth of 400% (1999 - 2003) with 10% fewer staff

Re-designed entire operation - planning, acquisition, fit out and refurbishment, saving £20 million p.a. in cost
Improved portfolio mix and relationships between property and store management
increased effectiveness of spend by 15%

Planned and implemented organisational changes across Europe to shift centres of gravity away from countries onto business units
Designed new brand based organisations for the GBU
Re-designed new product development processes to increase speed, number and marketability of products

Led a new plant design and start-up to double productivity - 100% increase in output, 50% less people, 50% less space compared with the norm
Set new dramatically superior standards for performance and employee motivation

Designed new entrepreneurial account teams to develop business with major customers across Europe replacing country-based sales
Designed and led transition from geographic operation to industry business units throughout EMEA